Returns & Exchanges
At ORTC Clothing, we want you to be completely satisfied with your purchase. If your new garments aren't quite right, we offer a flexible 30-day return policy for a full refund or exchange on all full-priced items.
Return Process
- 1.Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
- 2.Package Your Items
Ensure all items are in their original condition, unworn and with tags attached, before placing them securely in their original packaging.
- 3.Label and Post
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized postal location.
- 4.Processing and Refund
Once our warehouse receives and inspects your return, we will process your refund or ship your exchange within 5-7 business days.
